Refund Policy

1. Free trial

The first month of VintaOS is free for all new accounts. During the free trial:

• No payment is collected.
• You can cancel at any time with no obligation.
• You can export your data at any time during the trial.

Because no payment is made during the free trial, no refund applies.

2. Monthly subscriptions

Monthly subscriptions (22,500 DA per month) are billed at the start of each billing period. Refund eligibility for monthly subscriptions is as follows:

• Within the first 14 days of your first paid month: You are entitled to a full refund of your first monthly payment, no questions asked. Contact us at contact@vintautomation.com to request a refund.
• After the first 14 days of the first month, or for subsequent months: Monthly payments are non-refundable. When you cancel, your access continues until the end of the current billing period.

3. Annual subscriptions

Annual subscriptions (189,000 DA per year, billed upfront) include a 30% discount compared to monthly billing. Refund eligibility for annual subscriptions is as follows:

• Within the first 14 days of subscription: You are entitled to a full refund of your annual payment. Contact us at contact@vintautomation.com to request a refund.
• After the first 14 days: Annual subscriptions are non-refundable. We do not offer partial refunds for unused months of an annual plan. When you cancel, your access continues until the end of the paid year.

4. How to request a refund

To request a refund, email us at contact@vintautomation.com with:

• Your academy name.
• The email address associated with your account.
• The reason for your refund request (optional but helpful).

We will process refund requests within seven (7) business days. Refunds are issued using the same payment method used for the original transaction. Depending on your bank or payment provider, it may take an additional five (10) business days for the refund to appear in your account.

5. Cancellation

You may cancel your subscription at any time from your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain full access to the Service until that date.

After cancellation, your data is retained for thirty (30) days, during which you can export it. After thirty (30) days, your data is permanently deleted.

6. Exceptions

Refunds may be issued outside the above timeframes in the following situations:

• The Service was materially unavailable for a continuous period of more than seventy-two (72) hours due to issues on our end.
• You were charged in error (e.g., duplicate charge).
• Applicable law requires a refund.

7. Contact

For refund requests or questions about this policy, contact us at:

Vinta Automations
Email: contact@vintautomation.com
Website: vintautomation.com